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Privacy Statement

Om Shanti values your trust and is committed to protecting your personal information. This Privacy Statement explains how we collect, use, and safeguard the information you provide when you book services or interact with our business.

Information We Collect

We may collect the following information:

  • Name, phone number, email address, and other contact details

  • Appointment history and preferences

  • Relevant health information you voluntarily provide to ensure safe and effective massage therapy

  • Payment details (processed securely through trusted third-party providers)

How We Use Your Information

Your information is used to:

  • Schedule and confirm appointments

  • Provide safe, personalized massage services

  • Communicate with you regarding your sessions, reminders, or updates

  • Process payments and maintain business records

  • Comply with legal or regulatory requirements

Information Sharing

We do not sell, rent, or trade your personal information. Your information may only be shared:

  • With third-party service providers who help us operate our booking, payment, or communication systems

  • If required by law or to protect our legal rights and the safety of our clients

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. Electronic records are stored securely, and physical records (if any) are kept in a secure location.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time. Please contact us if you wish to exercise these rights.

Updates to This Policy

We may update this Privacy Statement from time to time. The latest version will always be available at [your website or office location].

Contact Us

If you have any questions about this Privacy Statement or how your information is handled, please contact:

Om Shanti, 16 Ruskin Drive, Boldon Colliery, NE35 9DU 
Mobile: 07861715577
Rike9691@Gmail.com

© 2025 by Om Shanti

 

Terms and Conditions –  Om Shanti

These Terms and Conditions (“Terms”) govern the provision of massage therapy and related services (“Services”) by Om Shanti Your Business Name] (“Company,” “we,” “our,” or “us”). By booking or receiving a massage treatment with us, you (“Client,” “you,” or “your”) agree to these Terms.

1. Appointments & Cancellations

  • Appointments must be booked in advance, subject to availability.

  • Please arrive at least [10] minutes before your scheduled appointment.

  • Cancellations or rescheduling require at least [24 hours] notice. Late cancellations may incur a fee of £10.

  • No-shows may be charged the full session fee.

2. Payment

  • Payment is due at the time of service either cash, BACS or Paypal.

  • Gift certificates and prepaid packages are non-refundable but transferable (unless prohibited by law).

3. Health & Safety

  • Clients must disclose any medical conditions, injuries, allergies, or medications before treatment.

  • We reserve the right to decline or discontinue treatment if it may be unsafe or inappropriate for the client’s condition.

  • Massage therapists are not medical doctors and do not diagnose or prescribe treatment.

4. Professional Boundaries

  • All services are strictly professional, therapeutic, and non-sexual.

  • Inappropriate behaviour will result in immediate termination of the session, full payment due, and possible refusal of future service.

5. Liability

  • Clients receive therapies at their own risk.

  • Om Shanti is not liable for any injury, loss, or damage sustained during or after the treatment, except as required by law.

6. Confidentiality

  • Client records and personal information are kept confidential in accordance with applicable privacy laws.

  • Information will not be shared without client consent unless required by law.

7. Minors

  • Clients under the age of [18] must have a parent/guardian present and provide written consent.

8. Changes to Terms

  • We reserve the right to update or modify these Terms at any time. 

9. Governing Law

  • These Terms are governed by the laws of United Kingdom.

By booking or receiving a massage treatment, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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